Work & Selected Projects

A track record of delivering across marketing, e-commerce, and operations.

Marketing, e-commerce, and business operations support across multiple industries — all fully remote from the Philippines.

Professional Experience
2022 — Present · 6 Roles

  • Marketing, Brand & Business Operations Support

    Aljawfi Pty Ltd

    Supported brand development, marketing activities, digital presence, and business administration.

    Mar 2026 – Jul 2026
    • Assisted with re‑introduction of social media channels, content pillars, calendars, and campaign concepts.
    • Created visual assets, brand guidelines, and marketing materials for consistent brand presentation.
    • Supported website content, SEO reviews, and Google Business Profile updates.
    • Developed service catalogues, customer handover booklets, and client‑facing materials.
    • Maintained task trackers, project records, and spreadsheets using Notion and Google Sheets.
    • Researched business communication tools, digital platforms, and workflow improvements.
    • Co‑coordinated residential project visual planning – finishes, lighting, fixtures, colour selections.
    • Organised deliverables and tracked requirements with management.
    Tools:NotionGoogle SheetsAdobe PhotoshopCanva

  • Recruitment & Administrative Support

    Mintrix Virtual Assistants

    Assisted recruitment administration, candidate screening, and virtual assistant onboarding.

    Sep 2025 – Dec 2025
    • Reviewed and organised candidate info using SEEK and Monday.com.
    • Prepared recruitment communications, form requests, and follow‑up emails.
    • Developed training materials and SOPs for onboarding and early‑stage employee training.
    • Supported administrative record‑keeping and internal document organisation.
    • Assisted expense and transaction reconciliation involving AMEX and Xero.
    Tools:SEEKMonday.comXeroGoogle Sheets

  • E‑Commerce & Startup Operations Support

    Let's Braai

    Supported early‑stage e‑commerce development for a barbecue‑focused startup.

    Sep 2025 – Dec 2025
    • Conducted product research and supplier sourcing via Alibaba, comparing specs, pricing, and MOQs.
    • Organised supplier information and supported Shopify store setup and product planning.
    • Assisted with Klaviyo setup and preliminary email marketing preparation.
    • Contributed content ideas and initial marketing concepts for launch preparations.
    Tools:AlibabaShopifyKlaviyoNotion

  • E‑Commerce & Marketing Support

    Laila and Me

    Supported day‑to‑day e‑commerce operations for a Shopify‑based dog‑treats business.

    Feb 2025 – Sep 2025
    • Maintained product information and catalogue organisation for ~50 variant‑level SKUs.
    • Managed Recharge subscription handling and investigated billing/shipment discrepancies.
    • Created email marketing assets and campaign flows using Klaviyo.
    • Supported ambassador programme activities via ManyChat and GoAffPro.
    • Assisted content planning, campaign coordination, and marketing asset preparation.
    • Reviewed product costs, COGS, and profit margins to identify profitability gaps.
    • Organised content calendars, team communications, and reporting using Notion, Dropbox, Slack, WhatsApp.
    Tools:ShopifyRechargeKlaviyoManyChatGoAffProNotion

  • Customer Service Representative – UnitedHealthcare Account

    Optum Global Solutions

    Handled customer calls for UnitedHealthcare members in the United States.

    Sep 2024 – Jan 2025
    • Assisted members with enquiries on benefits, appointments, providers, and medication concerns.
    • Explained benefit information and guided members to appropriate healthcare services.
    • Coordinated appointments and provided guidance on locating providers.
    • Escalated complex issues to appropriate teams and maintained accurate call documentation.
    Tools:CRM systemKPI dashboardsEnterprise telephony

  • Freelance Designer

    Interior & Outdoor Design

    Builds visual presentations for non‑technical clients.

    2022 – Present
    • Developed high‑fidelity 3D and 2D spatial mockups, translating client visions into clear blueprints.
    • Researched materials, finishes, fixtures, colour palettes, and design references for residential spaces.
    • Prepared design mock‑ups and portfolio materials to present creative ideas.
    Tools:AutoCADSketchUpFigmaCanva

Looking for marketing, e-commerce, or operations support?

Open to remote roles across digital marketing, e-commerce management, administrative support, and business operations.

Get in Touch with Kiana